Base de connaissance
Base de connaissance
Learn how to modify your subscription here.
You can see the next additional payment or refund amount under "Modify Plan" in the "Account Billing" section.
You can change the number of users or your subscription plan anytime you want. Ragic pro-rates subscription changes. Here is how prorating is handled if you change the details of your subscription:
(ex. monthly payment to yearly payment)
The first full period of the new billing cycle begins immediately, but you will be credited for the unused portion of the previous plan.
For example, if a customer signs up on May 1 for a plan that costs $30 per month and then switches to a yearly plan that costs $300 on May 15. The customer is credited $15 for the unused portion of the monthly plan and owes $300 for the first year of the new plan. The customer is invoiced—at the time of the switch—$285, and the annual billing cycle begins that day.
(Note that if the payment fails, the plan change will not go into effect).
The first full period of the new plan begins immediately. However, your new payment will be credited with the unused portion of the original plan on the upcoming billing date.
Besides, a downgrade will generate a credit to be applied to the next invoice. If your account balance amount is larger than the amount due (if you have decreased the number of users), you won't be charged anything, and the account balance is carried over to future billing periods until there are no remaining account balances.
For example, if a customer signs up on May 1 for a $10 plan, he or she will be billed $10 immediately. If she then switches to a $20 plan on May 15, on June 1 she'll be billed $25 ($20 for a renewal of her subscription and a $5 prorating adjustment for the previous month).
You can change the number of users or your subscription plan anytime you want. The change will take effect immediately and the fee will be settled directly at the moment. For downgrading, the difference will be directly converted into the account balance. Canceling the subscription will immediately charge the unpaid amount, and the excess amount will be automatically refunded.
(ex. monthly payment to yearly payment)
The first full period of the billing cycle begins immediately, and your payment will be credited with the unused portion of the previous plan.
For example, if a customer signs up on May 1 for a plan that costs $30 per month and then switches to a yearly plan that costs $300 on May 15. The customer is credited $15 for the unused portion of the monthly plan and owes $300 for the first year of the new plan. The customer is invoiced—at the time of the switch—$285, and the annual billing cycle begins that day.
(Note that if the payment fails, the plan change will not go into effect).
The first full period of the new plan begins immediately. However, you'll be charged for the difference immediately.
For example, if a customer signs up on May 1 for a $10 plan, she'll be billed $10 immediately. If she then switches to a $20 plan on May 15, she will be charged $5 immediately. On June 1 she'll be billed $20.
An example of changing the number of users from 8 to 7.
