FAQ
FAQ
Besides online payments, we also accept bank transfers for manual license purchases to our US or Taiwan accounts. Our US accounts accept USD, while our Taiwan accounts accept TWD, calculated based on the exchange rate on the quotation date.
Manual License Purchase Limitations:
1. Licenses must be purchased annually with full upfront payment.
2. No refunds will be issued for reductions in users, downgrades, or cancellations during the subscription period.
For flexible user adjustments, we recommend using online credit card payments, which automatically calculate and charge based on the current number of users.
Increasing Users:
If additional users are needed during the subscription, the license fee will be calculated based on the remaining months of the annual term.
Example:
If you initially purchased a 1-year Professional Plan for 5 users (valid from 2018/03/21 to 2019/03/20) and need to add 3 more users on 2018/09/01, the fee can be calculated in two ways:
(1) Immediate start: The license fee will be calculated for 7 months (2018/08/21 - 2019/03/20).
(2) Deferred start: The license fee will be calculated for 6 months (2018/09/21 - 2019/03/20).
You can choose either TWD or USD bank transfer, but TWD transfers are subject to additional tax charges. Please email sales@ragic.com with the following information:
1. Company Title
2. Contact Email
3. Subscription Plan
4. Number of Users
5. The URL of the database account to be activated.
6. VAT registration number (If available, please include it when making a TWD transfer).
The price will be calculated based on your chosen payment method, either in USD or TWD at the current exchange rate. Please proceed with payment accordingly.
Once the payment is completed, please reply to sales@ragic.com with the transfer date and account details and other relevant information.
