User Manual
User Manual
Through this feature, you can send notifications to LINE when adding, editing, commenting, and @mentioning within Ragic.
Note: Starting March 31, 2025, LINE Notify will be discontinued. The new version will be available in April, require a paid plan, and be sent through Ragic’s official account.
The enabling process for LINE Notify differs between the Cloud Service and the On-Premise Server.
Note: Available only to users on the Professional Plan or above.
Step 1: Add Ragic’s Official LINE Account
Go to Personal Settings and enable LINE Notification Settings. A message will appear—click the link to add Ragic's Official LINE Account as a friend.
Step 2: Enter the Verification Message
Send the following verification message: "/validate|{your Ragic login email}"
For example, if your Ragic login email is apple@gmail.com, send: "/validate|apple@gmail.com"
You will receive a confirmation message stating that a verification email has been sent.
Step 3: Complete the Setup via the Verification Email
Click the link in the verification email to bind your LINE User ID to the selected database account.
Note: Complete the setup within 15 minutes, or the link will expire, and the same LINE User ID cannot be registered repeatedly within a short time.
Once binding is complete, LINE Notification Settings will be enabled in your Personal Settings. After that, go to Overall Notification Settings and select the events for which you want to receive LINE notifications.
Please contact your SYSAdmin to purchase SMS credits on the Account Billing page before receiving notifications.
Ragic charges TWD 0.2 per notification (approx. USD 0.006). For example, if a database has three users and each receives one notification, TWD 0.6 (approx. USD 0.018) will be deducted.
Please contact your SYSAdmin to complete the steps below to configure the settings.
Step 1: Apply for a LINE Official Account
Visit the LINE Official Website to apply for an official account.
Select Business Account Login and register using your email address.
After completing the application, go to the Account Manager page and enable the Messaging API.
Step 2: Create and Link a Provider in Your Official Account
After enabling the Messaging API, register the developer information and link your account. (If you already have a LINE Provider account, you can select it to link, or create a new one.)
Step 3: Obtain Channel Secret, Channel Access Token, and Set up Webhook
Once completed, obtain the Channel ID and Channel Secret.
Proceed with more related settings and disable the Auto-response message (which is enabled by default).
Next, log in to the LINE Develop Console with the business email used during sign-up. Issue the Channel Access Token and configure the Webhook.
Set the Webhook URL as:
https://{ServerName}/sims/dev/line/webhook.jsp
Replace {ServerName} with your On-Premise Server name. The /sims/dev/line/webhook.jsp part is the URL for Ragic integration.
Note: LINE Webhook requires HTTPS communication. Please refer to the relevant documentation for more details.
Step 4: Set up On-Premise Server
For the certificate installation process on the On-Premise Server, please refer to this article.
Set the obtained LINE_Channel_Secret and LINE_Channel_Access_Token in the on-premise server’s configuration file.
Step 5: SMTP Setup
If the private server has not set up SMTP, email and LINE notifications will not function properly. Please complete the SMTP setup to ensure all notification features work correctly. For guidance, refer to this article for SMTP configuration.
After confirming that the SYSAdmin has completed the setup, add the applied LINE Official Account and follow the Cloud Service Enabling Process to complete verification and binding. Once completed, LINE Notification Settings will be enabled in your Personal Settings. Then, go to Overall Notification Settings and select the events for which you want to receive LINE notifications.
For on-premise servers, payment must be made directly to LINE via the independently registered LINE Official Account, not through Ragic. Please refer to this link for LINE's pricing details.
