FAQ
FAQ
Learn how to modify your subscription here.
Note: The following terms apply only to accounts using credit card payment. For manual payment accounts, please refer to this documentation.
You can change the number of users or your subscription plan anytime you want. The change will take effect immediately and the fee will be settled directly at the moment. For downgrading or reducing the number of users, the difference will be directly converted into the account balance. Canceling the subscription allows you to use the database until the end of the current billing cycle. Automatic renewal and payment will stop for the next billing cycle, and any remaining unused time will not be refunded.
1. Switching from Monthly to Annual Payment
If a user subscribes to the "Lite Plan for 1 User" with a "Monthly" billing cycle on 5/1, the initial payment of $5 will be due on that date. If the user switches to "Annual" billing on 5/15, the fee charged will be $52.5.
Calculation:
(1) "Monthly" Plan Usage Proportion =50% (5/1 to 5/15 covers half of the Monthly cycle).
(2) The user already paid $5. The fee for the used portion =$5*50%=$2.5. The unused portion is converted to the Account Balance =$5-$2.5=$2.5.
(3) The fee for the "Annual" plan is $55.
(4) The $2.5 Account Balance will be applied first, resulting in a final charged fee of $55-$2.5=$52.5.
Please refer to the figure for further clarification:
2. Switching from Annual to Monthly Payment
If a user subscribes to the "Lite Plan for 1 User" with an "Annual" Billing Cycle on 5/1, the initial payment of $55 will be due on that date. If the user switches to Monthly Billing on 6/1, no immediate payment will be required.
Calculation:
(1) "Annual" Plan Usage Proportion =8.3% (5/1 to 6/1 covers 1 month of the Annual cycle).
(2) The user already paid $55. The fee for the used portion =$55*8.3%=$4.6. The unused portion is converted to the Account Balance =$55-$4.6=$50.4.
(3) The fee for the "Monthly" plan is $5 per month.
(4) The $50.4 Account Balance will be applied first. After deducting the 6/1 payment of $5, the remaining balance will be $50.4-$5=$45.4. Since the monthly fee will continue to be deducted from the Account Balance, the user will not need to make additional payments until the balance is used up.
Please refer to the figure for further clarification:
1. Upgrading the Plan
If a user subscribes to the "Lite Plan for 1 User (Monthly)" on 5/1, the initial payment of $5 will be due on that date. If the user upgrades to the "Professional Plan for 1 User (Monthly)" on 5/15, the upgrade will take effect immediately, and the fee charged will be $7.
Calculation:
(1) "Lite Plan" Usage Proportion =50% (5/1 to 5/15 covers half of the month).
(2) The user already paid $5. The fee for the used portion =$5*50%=$2.5. The unused portion is converted to the Account Balance =$5-$2.5=$2.5.
(3) The full-month fee for the "Professional" plan is $19.
Since only half of the month remains, the fee is $19*50%=$9.5.
(4) The $2.5 Account Balance will be applied first, resulting in a final charged fee of $9.5-$2.5=$7.
(5) The next payment will be due on 6/1, when the user will pay the full monthly fee of $19.
Please refer to the figure for further clarification:
2. Downgrading the Plan
If a user subscribes to the "Professional Plan for 1 User (Monthly)" on 5/1, the initial payment of $19 will be due on that date. If the user downgrades to the "Lite Plan for 1 User (Monthly)" on 5/15, the change will take effect immediately, and no immediate payment will be required.
Calculation:
(1) "Professional Plan" Usage Proportion =50% ((5/1 to 5/15 covers half of the month).
(2) The user already paid $19. The fee for the used portion =$19*50%=$9.5. The unused portion is converted to the Account Balance =$19-$9.5=$9.5.
(3) The full-month fee for the "Lite Plan" is $5. Since only half of the month remains, the fee is $5*50%=$2.5.
(4) The $9.5 Account Balance will be applied first, the remaining balance will be $9.5-$2.5=$7. No additional payment is required until the Account Balance is used up.
1. Increasing Users
If a user subscribes to the "Lite Plan for 1 User (Monthly)" on 5/1, the initial payment of $5 will be due on that date. If the user increases the number of users to "3 Users" on 5/15, the change will take effect immediately, and the fee charged will be $5.
Calculation:
(1) "1-User Plan" Usage Proportion =50% (5/1 to 5/15 covers half of the month).
(2) The user already paid $5. The fee for the used portion =$5*50%=$2.5. The unused portion is converted to the Account Balance =$5-$2.5=$2.5.
(3) The fee for increasing the number of users to "3 Users" is $5*3=$15.
Since only half of the month remains, the fee is $15*50%=$7.5.
(4) The $2.5 Account Balance will be applied first, resulting in a final charged fee of $7.5-$2.5=$5.
(5) The next payment will be due on 6/1, when the user will pay the full monthly fee of $15.
Please refer to the figure for further clarification:
2. Decreasing Users
If a user subscribes to the "Lite Plan for 3 Users (Monthly)" on 5/1, the initial payment of $15 will be due on that date. If the user reduces the number of users to "1 User" on 5/15, the change will take effect immediately, and no immediate payment will be required.
(1) "3-User Plan" Usage Proportion =50% ((5/1 to 5/15 covers half of the month).
(2) The user already paid $15. The fee for the used portion =$15*50%=$7.5. The unused portion is converted to the Account Balance =$15-$7.5=$7.5.
(3) The fee for reducing the number of users to "1 User" is $5. Since only half of the month remains, the fee is $5*50%=$2.5.
(4) The $7.5 Account Balance will be applied first, the remaining balance will be $7.5-$2.5=$5. No additional payment is required until the Account Balance is used up.
Please refer to the figure for further clarification:
An example of changing the number of users from 8 to 7.
If you have any billing issues, please email sales@ragic.com.
